Preamble (non-contractual)

Our personalized coaching and consulting programs are designed to support you step by step. Our mission is to empower individuals through prevention-oriented awareness and decision-making, contributing to fewer hospital admissions and lower healthcare costs. Our vision is healthy ageing and fewer stroke incidents. These statements are aspirational and do not create any guarantees.

1. Provider, Scope, Contract Formation

1.1 Provider. These Terms & Conditions (“T&Cs”) govern services offered on www.aliadra.com by Ali Adra, Am Emplkeller 28, 85435 Erding, Germany.
1.2 Services. Coaching/consulting/mentoring for stroke survivors and their relatives, focusing on prevention strategies and quality of life; sessions delivered online or in person.
1.3 Languages. Contract languages are English and German.
1.4 Contract formation.
(a) Via Digistore24 (reseller/merchant of record). If you order through Digistore24, the purchase/checkout contract is with Digistore24 as reseller; these T&Cs govern the coaching relationship with us. You will receive the order confirmation/invoice from Digistore24.
(b) Fallback, private invoice. If Digistore24 is unavailable or unusable, we may issue a private invoice directly to you; in that case, the purchase contract is directly with us (see Sections 5 and 7).

2. Nature of Services, Not Medical Care

2.1 No medical treatment. Although the Provider is a licensed physician in Germany, the services under these T&Cs are not medical treatment and not individual healthcare advice. They do not constitute diagnosis, therapies, treatments, rehabilitation, or prognosis, and they do not establish a physician–patient relationship.
2.2 General information only. All content and recommendations are general information to support lifestyle, prevention and quality-of-life strategies. You remain responsible for obtaining medical evaluation and following your physicians’ orders. In emergencies call 112 (EU) or your local emergency number.
2.3 No guarantees. We do not guarantee particular outcomes, including a stroke-free future. Results depend on factors beyond our control.

3. FernUSG Delineation (Distance Learning Protection Act)

3.1 Personal coaching, not distance learning. Our offering is designed as primarily individual and personal coaching/consulting tailored to your circumstances; it is not primarily knowledge transfer, and we do not perform systematic learning-success monitoring. Therefore, it is not intended to constitute “Fernunterricht” under the German FernUSG.
3.2 If classification changes. If an authority or court classifies any format as Fernunterricht, we will obtain any required ZFU approval before offering that format or adjust affected services accordingly.
3.3 Background. This delineation reflects recent case law clarifying that offerings focused mainly on individualized, personal advice and support (rather than imparting knowledge with learning control) are typically not Fernunterricht.

4. Booking, Scheduling, Rescheduling

4.1 Booking. Bookings are made per session/program as described on the website or in your booking confirmation.
4.2 Your rescheduling. You may reschedule once, at least 24 hours before the session free of charge; later rescheduling or no-shows may be charged in full.
4.3 Our rescheduling. We may reschedule for good cause; any fees already paid for the session will be credited or refunded (statutory rights unaffected).

5. Prices and Payment

5.1 Prices. Prices are stated in EUR and include VAT where applicable.
5.2 Digistore24. Payment methods and buyer-protection/return rules are governed by Digistore24 Buyers’ Terms in addition to these T&Cs (see Section 8). You can find the terms and conditions of Digistore24 here digistore24.com
5.3 Private invoice (fallback). If we invoice you directly, payment is due upon receipt of the invoice unless otherwise stated.

6. Performance of Services

6.1 Sessions. Sessions occur at the agreed time via the agreed medium (video/phone/in person). You are responsible for a stable connection and a suitable environment.
6.2 Materials. We may provide documents or plans; all materials are for your personal use only (see IP in Section 10).
6.3 No recording, screenshots or distribution (contractual penalty).
(a) Ban on recording. You may not record, copy, stream or otherwise capture any part of our coaching sessions (audio, video, screenshots, transcripts or chat logs), nor permit third parties to do so, without our prior written consent.
(b) Privacy & personality rights. Unauthorized recording or disclosure of non-public conversations may be unlawful. Recording or sharing recognizable images/video of individuals generally requires consent. Processing of personal data requires a legal basis under GDPR/DSGVO.
(c) Contractual penalty. If you intentionally breach this clause, you agree to pay a reasonable contractual penalty. Any penalty paid will be offset against damages. Our rights to injunctions, removal/takedown and reporting to authorities remain reserved.
(d) Takedown & deletion. On our request you must immediately delete all unlawful recordings/copies and ensure removal from any platforms/services to which you uploaded or transmitted them.
6.4 Safety. We may decline or discontinue services where contraindications or safety concerns arise; prepaid amounts for unrendered services will be refunded.

7. Consumer Withdrawal/Returns (How to Cancel)

A. Purchases processed by Digistore24 (reseller)
7.1 EU/EEA via Digistore24 GmbH (EU reseller). We configure the return period to 14 days (statutory minimum). The period and instructions shown on the Digistore24 checkout/confirmation are legally binding and prevail if they differ.
7.2 US/Canada/Australia/New Zealand via Digistore24 Inc. (US reseller). We configure a 60-day return period. Again, the period displayed at checkout or in the order confirmation prevails if different.
7.3 How to exercise. For purchases via Digistore24, submit your withdrawal/return request to Digistore24 using the contact given in their order email/terms (e.g., helpdesk@digistore24.ie / support@digistore24.com), following their instructions.
B. Purchases via private invoice (fallback)
7.4 If, after the second live session, you decide this concept is not for you, you will receive a 100% refund of the amount paid. In such a case, the money will be refunded within 7 working days. Send a clear statement of withdrawal to support@aliadra.com
7.5 Model text. “I/we hereby withdraw from the contract for coaching services ordered on [date]. Name, address, email, date, signature (if on paper).

8. Relationship with Digistore24 Terms (Priority & Discrepancies)

8.1 Addition. Where Digistore24 acts as reseller/merchant of record, its Buyers’ Terms apply to checkout, payment processing, invoicing, returns/withdrawals and delivery of digital access, in addition to these T&Cs.
8.2 Priority. If there is a conflict about payment/returns between these T&Cs and Digistore24’s terms shown on the order page or in the order confirmation, Digistore24’s displayed terms prevail. For the coaching relationship, these T&Cs prevail.

9. Liability and Safety

9.1 Liability. We are liable without limitation for intent/gross negligence and for injury to life, body or health. For simple negligence, liability applies only for breaches of essential contractual duties (Kardinalpflichten) and is limited to foreseeable, typical damages. Mandatory product liability remains unaffected.
9.2 Health. Do not alter medications or interrupt medical treatment based on coaching. Always consult your treating physicians.

10. Intellectual Property and Use Rights

All session content, materials and plans remain our intellectual property. We grant you a non-exclusive, non-transferable license for personal use. Sharing, publishing or commercial exploitation requires our prior written consent.

11. Privacy

Personal data are processed according to our Privacy Policy published on the website.

12. Final Provisions

12.1 Changes. We may update these T&Cs for legal or service changes; the version in force at booking applies for single sessions, and material changes to ongoing programs will be notified.
12.2 Dispute resolution. We are neither obliged nor willing to participate in consumer arbitration before a dispute resolution body; the EU online dispute-resolution platform remains available.
12.3 Governing law/venue. German law applies (conflict-of-laws and CISG excluded). For consumers, mandatory protections of your habitual residence remain.
12.4 Severability. If any provision is invalid, the remainder stays effective.